PENGARUH TOTAL QUALITY MANAGEMENT (TQM)TERHADAP KINERJA KARYAWAN KONTRAK PADA PT. PLN (PERSERO ) RAYON PASIR PENGARAIAN

wawan juliawan, - (2019) PENGARUH TOTAL QUALITY MANAGEMENT (TQM)TERHADAP KINERJA KARYAWAN KONTRAK PADA PT. PLN (PERSERO ) RAYON PASIR PENGARAIAN. Skripsi thesis, Universitas Pasir Pengaraian.

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Abstract

This study aims to determine the effect of Total Quality Management (TQM ) on the performance of contract employees at PT PLN (Persero ) Rayon Pasir Pengaraian. The sampling technique used in this study was simple random sampling and determined the number of samples using the Slovin formula with 95 respondents. The measurement method used in this study is the Likert scale used to measure a person's response or response to perception. Quantitative analysis method using simple linear regression. The results of the study show that Total Quality Management has a positive and significant effect on the performance of contract employees in PT PLN (Persero )Rayon Pasir Pengaraian of 0.815 or 81.50%. It is recommended for employees to increase total quality management in the future, especially in focusing on the community, having a high obsession with quality, using a scientific approach to decision making and problem solving, having long-term commitments, requiring teamwork, improving processes sustainably, conducting education and training, providing controlled freedom, having controlled unity, the involvement and empowerment of employees. To PT PLN (Persero )Rayon Pasir Pengaraian to improve the performance of contract employees in particular to the leadership in order to increase or file employees involved in decision making. Furthermore, it should also pay attention to education in accepting contract employees because education is one of the important factors in doing a job. Keywords: Total Quality Management (TQM ) and employee performance

Item Type:	Thesis (Skripsi)
Subjects:	Dewey decimal Classification Subject Areas > 300 Ilmu Sosial Dewey decimal Classification Subject Areas > 300 Ilmu Sosial
Divisions:	Fakultas Ekonomi > Program Studi Manajemen
Depositing User:	Unnamed user with username FEKON
Date Deposited:	27 Nov 2019 07:42
Last Modified:	28 Nov 2019 03:19
URI:	http://repository.upp.ac.id/id/eprint/96

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